2011-09-29

Successful coaching and council which is best - part 2

Drew Stevens

Counseling is essential to improving organizational performance yet few managers ever engage systematically and most don't effectively engage in it at all. The reason being is that many managers might believe that counseling requires too much time and effort of which they don't have and that the employee might actually engage them in too much conflict.

 

Here are some simple steps to help you through the counseling process: 

  1. Determine if the poor performance is caused by a lack of skills or simply a poor attitude.
  2. Focus on the behavior of the individual.
  3. Get agreement on the standard and the actual performance.
  4. Discuss the impact of the performance on others in the organization. Remember here to keep things objective never personal.
  5. Discuss the alternatives and consequences and actually have the employee, suggest some solutions.
  6. Establish action plans and dates so that the employee can be held to accountability standards.
  7. Constantly review and monitor the process.
  8. White down everything and keep accurate notes.
  9. Make decisions when necessary about future plans for the employee.

 

While this may seem like a very detailed plan to improve performance the sequence actually is faster than simply dealing with the issue in a casual manner or hoping that it will simply go away. The process lends itself to compliance, to human resource management and in helping you to coach your way to individuals with rotten attitudes.

 


Drew Stevens PhD works with organizations that struggle with productivity that effects profits. Dr. Drew works with senior officers and their direction reports to dramatically increase relationships that build higher morale. He can be reached through his website at www.stevensconsultinggroup.com © 2011. Drew Stevens PhD. All rights reserved.

2011-11-14

Creating energy for your business

Drew Stevens

There is a fundamental difference between successful people and those that want to be. Those that are successful continually work and burn energy all day long in order to achieve the levels of success they desire...

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2012-04-10

Hiring right for a customer-focus culture

Eric Fraterman

As soon as the customer walks into the store, reaches your Web site, calls your company, a friendly greeting from any (real, live, human) employee will make the customer feel welcomed.

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2012-02-15

The 8 things I dislike about my staff

Dr. Rhonda Savage

Do you get frustrated with your staffs’ annoying workplace habits? Here are eight things to think about to prevent pet peeves from turning into bigger staff problems.

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