There’s never been a time when great customer service mattered more than it does now. Consumer confidence is down, and the customers who are buying have scores of choices of where to buy and how to buy.

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When faced with major organizational problems, managers often hire consultants to help provide a solution. The consultant will usually interview people, run focus groups, and gather input from a variety of sources.

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The way businesses are built these days is heavily dependent on effective teamwork. One notable feature of teamwork is that it doesn’t just happen; it needs to be designed, promoted, stimulated and supported...

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What would happen if you stopped TRYING to make money? If, for one whole year you didn't think about creating profit. If, for that year you took your focus off what was dropping to the bottom line?

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Knowing how one’s role contributes to the organization’s overall success is a key longer-term motivator and morale builder.

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The lesson here for business leaders is clear - leadership is not a right, a role or a responsibility – it’s a relationship....

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