A highly engaged workforce delivers superior products and services, and this in turn leads to greater customer satisfaction and improved sales performance...

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Hiring an employee is like making an important investment decision, with the candidate representing the capital: human capital. Like any investment decision, you want to make the right choice — the first time.

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Gaining formal qualifications to give you an edge should never be overlooked. Qualifications show potential employers that you have the same frame of reference as others in the field...

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...Employers are depending more than ever on their personal and professional networks when they need to fill roles...

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Learn the 12 laws you need to integrate into your service program for improved customer satisfaction and retention.

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Performance profiling will bring a greater performance focus to your organization. The emphasis is on having your people focus on action that directly impacts the desired key results...

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