There are many reasons why a business will fail. Much research is available to denote which factors are the most important, however, it appears that most business fail because they lack focus on the organization’s most vital asset – customers.

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The last recession taught smart companies a valuable lesson – while poorly managed companies bunkered down in survival mode, innovative companies snuck up and took the hibernating companies’ market share. 

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Strategic plans, marketing, technology and capital investment are clearly important, but emotional commitment of the people using the tools and executing the plans is what determines whether companies sink or soar.

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Lisa Thompson is the Branch Manager for Drake International’s Calgary office. Lisa’s team consists of seven people, and she has been working with Drake for almost three years.

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A large benefit of having the opportunity to complete an internship is picking up habits of organization and professionalism.

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When it comes to taking care of the customer, you can never do too much. But if the customer is king, why are so many companies simply not getting it?..

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