Have you ever been charmed by an applicant? Hired a friend or family member and been disappointed? Kept poor performers long after they should have been asked to leave?..

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If you have delegated tasks to employees, you know that everyone is not thrilled about taking on added work. Some objections may be mild and some hostile...

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Wherever I travel, people talk about leadership, and many organizations are making it quite clear that they no longer want managers but leaders...

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Many managers mistakenly fear that efforts focused on reducing employee stress require reducing productivity or creating a “country club” atmosphere of low expectations and reduced workloads.

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No surprise here — we all make mistakes. Many earn their initial management jobs simply by doing well in their follower position...

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“I can do it better.” This is what most entrepreneurs are thinking when they start, or buy, a business. And most can! A successful small business owner usually has the skills required to sell and provide good customer service.

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