I am obviously of the view that the road to success for great customer service and experience excellence goes through People Management that is aligned with strategies that make customer service and customer experience into a sustainable strategic differentiator.

Read More

I recently hosted a webinar on the Fundamentals of Job Hazard Assessments and after following up with some of the viewers from across North America...

Read More

This is something every writer knows, teachers embrace and politicians abuse. Leaders and managers are also very sensitive to the power of numbers, although they may not always use them wisely.

Read More

Anyone in business today must realize whether they are in their own business such as chiropractic or consulting or they sell for a living, they must divide the market into smaller sections.

Read More

Did you ever wonder why the phone does not ring? Do you ever panic when prospective individuals ask you what you do and your struggle with your delivery?

Read More

The growth of distance education and remote testing options has created the need for the online proctoring of test takers...

Read More