There is no doubt that if you are in a role where you need to address the performance of a team member with a long history of being difficult, that you need the support of your manager.

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Conflict is inevitable. We may be afraid of it and handle it poorly, allowing problems to fester and grow. We may use it to control and manipulate others. Or we may accept that conflict is necessary for things to improve or change.

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If you are going to be my new manager, the first thing I want to know is: What kind of manager are you going to be?

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Whether handpicked, assigned, or some combination of the two, team members need to get to know one another. First-time team leaders can be overly eager to tackle the tasks at hand...

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In the increasingly complex world of human resources, small to mid-sized enterprises (SMEs) face employee challenges similar to those of larger organizations...

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All too often, people are thrust into management positions for which they are ill prepared and haven't received the training development needed to become a good manager — and the results can be disastrous.

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